
I thought the racket my 360's DVD drive made during spin up was normal. I mean, everyone bitched and moaned about their 360 unit sounding like a lawnmower. So I figured the sound of my game disc being man handled was, although admittedly unnerving, normal.
Thanks to my friends bringing their healthy 360 units to my birthday party, I got to see just how retarded my unit was compared to the rest of the gene pool. Amongst the harmonic whir of healthy 360's spinning plastic at incredible speeds, my unit crashed into the symphony gnawing and smacking sloppily on my copy of Halo 3. Everyone stared at it like it was a living faux pas. The drunken relative knocking over knick knacks and slurring incomplete jokes. Then everyone looked at me to fix the thing. What can I do with a 360 that hungers for plastic? The same thing most people do with the drunken relative: leave it alone and hope everyone can ignore it.
Everyone at the party may have lived with the embarrassingly annoying ruckus, but they also refused to put their own game discs into it. Who can blame them? 360 games are expensive. Why risk scratching your disc to hell by throwing it into the jaws of a beast? In fact, why the hell was I risking it?
So the following Friday I decided to contact Microsoft's support department about my 360's hungry DVD drive. I receive a reply a few days later. Actually, it's more like the first "shoo-go-away". When it comes to getting hardware repaired, almost every company I've dealt with has given me some sort of initial blow off. The only exception is Nintendo. Nintendo: The Business may be as stubborn as clam shell plastic, but Nintendo: The Customer Service kicks ass.
Microsoft: The Customer Service, in comparison, is also Microsoft: The Sales Department. Here's the entertaining portion of their reply:
"To deliver high definition gaming experiences, the Xbox 360 packs state-of-the-art processing power into a small package. To create an optimal operating environment for hardware with that kind of power, special considerations were taken to control the temperature of the console by optimizing the speed of the cooling fan. Additionally, the Xbox 360 features a high-end disc drive that spins at a very fast rate.
These factors combine to enable faster response times and high fidelity, high definition games with more characters and richer worlds than ever before. We’re confident that as soon as gamers see the spectacular Xbox 360 graphics and hear the amazing surround sound in the games, they'll understand why we've packed so much power into the system."
I am going to give them the benefit of the doubt. They did reply to me quickly. I'm sure a lot of average Joe's may think the normal whirring sound is abnormal, thus hitting up support about "strange noises" from their otherwise perfectly fine unit (wait...is there such a thing as a perfectly fine 360 unit?!?). This portion of the email though...yeah...what the fuck?!? |